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Refund Policy

Metronic Integrated System's Refund Policy

 

INTRODUCTION

Thank you for using Metronic Marketplace. We value your feedback and work hard to provide a smooth and dependable platform for buying engineering and electronic products.
The terms and conditions for returns for purchases made on our website are outlined in this refund policy. Please carefully read this policy before making any transactions.
 

REFUND ELIGIBILITY

1.1. Digital Products: Metronic Marketplace, as a marketplace, provides a wide range of digital products, including service maintenance software, plugins, and other applications. Thus, because of the nature of these products, refunds can only be obtained under certain conditions, such as:
 
a) Product Defects: You may request a refund if the digital product is significantly faulty, includes faults, or does not perform as described or intended. Please keep in mind that small flaws or compatibility concerns may not necessitate a refund.
b) Please note that you are only eligible for a refund after our team of experts from the service department has come down to check on your case. As this involves complications due to its nature of engineering and electronic, each cases will be unique on its own and will require some time for our team to investiagate and verify with the relevant department before you are eligible for a refund. 
 
1.2. Physical Products: Metronic Marketplace may also sell physical goods like items or hardware.
a) Product Defects: You may request a refund if the digital product is significantly faulty, includes faults, or does not perform as described or intended. Please keep in mind that small flaws or compatibility concerns may not necessitate a refund.
b) Please note that you will not be eligible for a refund request after 5 business days of receiving your order. These 5 business days will commence from the day our delivery partner or courier have successfully delievered your product to your home or desired location. 
 

REFUND PROCESS

2.1. Refund Request: To seek a refund, please contact our customer care staff using the methods listed on our website. When requesting a refund, please include the following information:
a) Order information, such as the order number, date of purchase, and product name.
b) A full explanation of the rationale for the refund request, including a description of the exact problem(s) experienced.
 

2.2. Refund Evaluation: Upon being notified of your refund request, our staff will assess the given information and determine its validity in accordance with the refund requirements specified in Section 1. If more information or clarification is required, we may contact you for more information.

2.3. Refund Decision: After reviewing your refund request, we will notify you of the decision using the contact information you provided during the refund request procedure. If your refund request is approved, we will process it as soon as possible, usually within 7 - 14 business days after the approval.

 

EXCLUSION AND LIMITATION

3.1 Non-Refundable Items: Some products, services, or promotional offers are not refundable. Unless otherwise noted, these items are not eligible for refunds.

 

CONTACT US

If you have any questions or issues about our refund policy, or if you need help with a refund request, please contact our customer service team using the channels listed on our website. We will gladly assist you and provide any information you require.

Please keep in mind that this refund policy is subject to change without notice. Any changes or revisions will be effective as of the date the amended policy is published on our website.

Thank you for the interest you showed in Metronic Marketplace. We appreciate your patience and cooperation.

 

 

 

About Us

Metronic Global Berhad (“The Company” or “MGB”) was incorporated in Malaysia under the Company Act, 1965 on 22 October 2003. The company was listed on MESDAQ Market of Bursa Malaysia Securities Berhad (“Bursa Securities”) on 24 May 2004 and subsequently transferred to the Main Board (now known as Main Market) of Bursa Securities on 12 July 2007.

Comprising 70% of bumiputera share ownership with paid up capital of RM133.68 million. Metronic has built a range of diversified companies devoted to the same idealogy – to deliver value based solutions to our customers and investors by creating quality developments in which people to create a greater quality of life. The subsidiaries of the company specialize in system integration of intelligent building management systems, renewable energy in solar power system, property development and also focus on integrated system solution for smart city as well as smart technology products. The Company has also ventured into medical industry under a new incorporated subsidiary Metronic Medicare Sdn Bhd which focuses on clinical research and development, importer and distributor on medical related products in Malaysia.

Contributing to this success towards the mission of the Company and its subsidiaries to continuously exceeding stakeholders’ expectations and improve its quality, service and productivity.

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